Product Owner - Knowledge and Catalog
Core
Define and execute product strategy for Knowledge Management and Service Catalog within ITSM, aligning with company goals and customer needs.
Role type
Senior Product Owner (ITSM & Knowledge Management)
Builds
Technology & Data knowledge base, Service Request workflows, and Employee Portal features via ServiceNow
Domain
Consumer Health / IT Service Management
Deliverable
product features
Required skills
Product strategy, ITSM strategy, ServiceNow platform management, Knowledge base governance, Stakeholder collaboration, Portfolio oversight, End-user advocacy, Project management
Preferred skills
Digital capabilities development, Portfolio governance, UX measurement, Web analytics, Design thinking, Data visualization tools, Automation and AI tools
Technologies
ServiceNow, Performance Analytics, Tableau, PowerBI
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