Account Operations Specialist
Core
Assists Account Manager in servicing business, managing carrier relationships, negotiating rates, and monitoring freight loads.
Role type
Account Operations Specialist
Builds
Contracted freight moves and logistics services
Domain
Logistics / Freight Brokerage
Required skills
Carrier relationship management, rate negotiation, load scheduling, fiduciary responsibility management, carrier performance analysis, in-transit issue resolution, claims resolution, software data entry
Preferred skills
Freight brokerage experience, logistics experience, Bachelor's degree
Technologies
HERO software
Responsibilities
Develop and maintain relationships with primary and secondary carriers; Negotiate carrier rates for spot market and fixed-rate contracts; Monitor load progress and resolve in-transit issues; Analyze carrier performance including safety and insurance; Ensure fiduciary responsibilities and document fees/costs; Resolve client claims and receivables; Enter and maintain data in company software
Seniority
Entry-level to Junior, hands-on IC