Client Services Representative II- Utica, NY- 2nd Shift
Core
Resolving routine client requests and managing account maintenance via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative
Builds
Seamless service delivery and client relationships
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, Data entry, Risk escalation, Regulatory compliance, Account maintenance, Problem solving, Active listening, Plain language communication, Technology adaptation, Customer service
Preferred skills
Banking/financial industry experience, Handling difficult client situations
Technologies
Current technology platforms, Bank systems
Responsibilities
Identify client needs and recommend solutions for fraud, Record data accurately, Escalate items requiring risk review, Implement learning materials during calls, Comply with industry regulations and financial controls
Seniority
Entry-level to Junior, 1+ years experience