Fraud Client Services Representative
Core
Resolving multi-product fraud related client requests via inbound contact center channels (calls, chats, emails) by identifying needs, recommending solutions, and performing account maintenance.
Role type
Fraud Client Services Representative (Inbound Contact Center)
Builds
Client resolutions and account maintenance for fraud cases
Domain
Banking / Financial Services / Fraud Management
Deliverable
client delivery
Required skills
Fraud Management, Conflict Management, Data Collection and Entry, Active Listening, Problem Solving, Decision Making, Adaptability, Critical Thinking, Issue Management, Attention to Detail
Responsibilities
Answer client questions and resolve fraud-related problems; Record data accurately from client interactions; Escalate items requiring risk review or exception handling; Implement updates and learning materials during conversations; Comply with industry regulations and bank procedures.
Seniority
Entry-level to Junior, hands-on IC
