Preferred - Deposits 2nd Shift
Core
Resolving routine client requests and managing fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Inbound contact center representative (deposits)
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, Data entry accuracy, Risk escalation, Regulatory compliance, Client communication, Problem solving, Account maintenance, Technology adaptation, Customer service, Attention to detail
Preferred skills
Banking/financial industry experience, Complex client problem resolution
Technologies
Contact center systems, Digital solutions platforms
Responsibilities
Identify client needs and recommend solutions when fraud is detected; Record interaction data accurately; Escalate items requiring risk review or exception handling; Comply with industry regulations and bank procedures; Handle difficult client situations and build rapport.
Seniority
Entry-level to Junior, hands-on IC