Experience Design (XD) II, Content Design - Bank of America Experience Design
Core
Content design for complex digital experiences in Digital Consumer Investing and Workplace Benefits, including AI-powered and multimodal interfaces.
Role type
Senior IC content designer (AI-enabled platforms)
Builds
End-to-end digital experiences, content models, taxonomies, conversation flows, and AI agent interactions
Domain
Financial services (Bank of America)
Deliverable
production ML models | product features
Required skills
Content strategy, information architecture, plain language, accessibility (WCAG), conversation design, content auditing, semantic systems, AI prompt engineering, user research, A/B testing, design systems
Preferred skills
Localization, voice and tone design, storytelling, mentoring peers
Technologies
iOS, Android, web platforms, AI agents, conversational interfaces
Responsibilities
Craft human-centered content for complex systems and AI platforms; develop content strategy, taxonomies, and reusable content systems; collaborate with product, engineering, and legal teams; evaluate and benchmark experiences using data and heuristics; manage multiple projects with minimal guidance; onboard peers to tools and practices
Seniority
Mid-Senior, hands-on IC
