Operations Manager
Core
Leading a segment or small operations unit within a bank's internal operations, managing high-risk client care, and driving process excellence.
Role type
Senior IC Operations Manager
Builds
Internal operations processes and client care services
Domain
Banking / Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Staffing forecasting, budget management, process improvement, performance coaching, regulatory compliance, data analysis, strategic planning
Preferred skills
None stated
Technologies
MS Office (Excel, PowerPoint)
Responsibilities
Manage staffing levels and capacities, oversee day-to-day employee activities, develop and analyze procedures to enhance efficiency, evaluate process efficiencies and identify growth areas, align bank priorities with employee metrics and goals
Seniority
Senior, hands-on IC