Client Services Representative II
Core
Resolving routine client requests and managing fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative (Inbound Contact Center)
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, Data entry accuracy, Risk escalation, Regulatory compliance, Account maintenance, Complex problem solving, Client advisory, Multi-tasking, System toggling, Plain language communication
Preferred skills
Banking/financial industry experience, Handling difficult client situations, Weekend/holiday availability
Technologies
Contact center systems, Computer platforms
Responsibilities
Identify client needs and recommend solutions when fraud is detected; Record interaction data accurately; Escalate items requiring risk review or exception handling; Implement frequent updates and learning materials during calls; Comply with industry regulations and financial controls.
Seniority
Entry-level to Junior, hands-on IC