IT Support Specialist (Senior, 2nd Level) – Hosting (m/w/d)
Core
Senior L2 IT Support specialist acting as the technical reference for complex hosting issues, coordinating incidents, and coaching the team.
Role type
Senior IC IT Support Specialist (Hosting/Infrastructure)
Builds
Stable hosting environments, incident response processes, and team standards
Domain
IT Services / Hosting / Virtualization
Required skills
Linux system administration, Web/Mail stack (NGINX, Apache, PHP, HAProxy), Virtualization (Proxmox, KVM, Ceph), Incident coordination, Runbook development, Technical coaching
Preferred skills
IaC/Ansible, Firewall/VPN/WAF (WireGuard, OpenVPN), Complex migrations, Monitoring/Observability (checkmk, Prometheus)
Responsibilities
Handle complex L2 tickets requiring deep error analysis on application, system, and platform levels; Coordinate and prioritize incidents to derive improvements; Define and evolve standards including runbooks and escalation rules; Coach L1/L2 team members and review workflows
Seniority
Senior, hands-on IC with team leadership
