Dedicated Client Service Partner, DCSP - Cigna Healthcare - ONSITE - St. Louis, MO
Core
Dedicated extension of the Cigna Account Management team delivering personalized benefits support, education, and issue resolution for employees and dependents of client employers.
Role type
Client Service Partner (Healthcare Benefits)
Builds
Seamless benefits experience and trusted partnerships between Cigna, client HR teams, and employees.
Domain
Healthcare / Insurance / Benefits Administration
Deliverable
client delivery
Required skills
Benefits administration, complex issue resolution, client relationship building, presentation skills, Microsoft Office proficiency, multi-priority management
Preferred skills
Consultative support, employee education, wellness initiative coordination, CRM platforms, virtual meeting tools
Responsibilities
Resolve escalated service issues including claims and appeals; Educate employees on plan options and benefit resources; Collaborate with internal teams and client HR; Support client events like open enrollment and health fairs; Promote health and wellness programs; Identify trends to enhance employee experience.
