Assistant Manager, Operations Solutions - Cigna Healthcare
Core
Lead end-to-end delivery of operational and system implementation initiatives, ensuring alignment with business requirements, regulatory standards, and customer experience goals.
Role type
Senior IC operations solutions manager
Builds
Operational readiness plans, process flows, and system implementations for healthcare services
Domain
Healthcare operations and system implementation
Required skills
Business analysis, process design, stakeholder management, UAT coordination, change management, gap analysis, operational procedure development
Preferred skills
Regulatory compliance knowledge, healthcare system expertise, training coordination
Technologies
UAT tools, process modeling software, project management platforms
Responsibilities
Lead end-to-end delivery of operational and system implementation initiatives, Facilitate stakeholder discussions to capture business requirements, Develop operational readiness plans for new products and initiatives, Coordinate training and post-implementation support, Review and challenge solution designs for feasibility and scalability, Identify process improvement opportunities to optimize service delivery