Program Management Analyst - Cigna Healthcare
Core
Lead development of reporting, analysis, and insight generation across post-sale digital experiences for International Health Customer Experience; design, implement, and govern digital measurement frameworks and tagging.
Role type
Senior IC digital analytics engineer (post-sale insights)
Builds
Reporting dashboards, executive summaries, experience scorecards, and diagnostic views for leadership and stakeholders.
Domain
Healthcare + Digital Analytics
Deliverable
dashboards & analysis
Required skills
Digital analytics implementation, analytics engineering, web/app analytics, event tracking, tagging architecture, data preparation, visualization, SQL, stakeholder engagement
Preferred skills
React Native tagging, Power BI/Tableau/Qlik, APIs, data integration concepts
Technologies
Google Analytics 4, Google Tag Manager, Adobe Customer Journey Analytics, Dynatrace, Verint, Medallia, Appbot
Responsibilities
Run and improve post-sale digital insights reporting strategy and dashboards; Design and maintain digital tracking frameworks and tagging architecture; Analyze post-sale journeys to identify friction and recovery behavior; Configure and maintain analytics platforms (GA4, Adobe, Dynatrace, Verint); Create trusted event definitions and analytics-ready datasets.
Seniority
Senior, hands-on IC