Operational Performance & Governance Lead - Cigna Healthcare
Core
Serve as the operational control tower for Cigna Healthcare, maintaining day-to-day stability through proactive monitoring, risk identification, and cross-functional coordination to ensure service metrics remain within target.
Role type
Senior operational governance and performance lead
Builds
Operational stability and service delivery across Claims, Client Services, Clinical, and Member Investigation functions
Domain
Healthcare operations and claims processing
Deliverable
dashboards & analysis
Required skills
Operational health monitoring, risk identification and escalation, real-time performance management, cross-functional issue resolution, operational reporting, incident coordination, continuous improvement, stakeholder management
Preferred skills
Data-driven decision making, process improvement, automation opportunities
Technologies
Operational dashboards, scorecards, reporting tools
Responsibilities
Monitor real-time operational metrics (claims inventory, call queues, SLA adherence), identify and escalate operational risks, lead cross-functional resolution of service delivery challenges, develop operational health reports, coordinate incident management and business continuity, drive root cause analysis and process improvements.
Seniority
Senior, hands-on IC