Pharmacy Assistant Specialty - Express Scripts Canada
Core
First point of contact for inbound communications regarding prescription transfers, refills, payments, and shipment tracking for pharmacy patients and healthcare professionals.
Role type
Specialty Pharmacy Assistant
Builds
Patient medication profiles and resolves medication-related inquiries
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Kroll software proficiency, MS Office (Word, Excel, Outlook), prescription transfer handling, refill request processing, payment solution coordination, shipment tracking, patient profile management, complex situation escalation
Preferred skills
CRM experience, bilingualism (English and French)
Responsibilities
Investigate and resolve inbound communications, communicate with pharmacy providers and prescribers, gather information for patient medication profiles, escalate complex situations
Seniority
Entry-level to Mid-level, individual contributor