Technical Coaching Lead Representative - Cigna Healthcare
Hybrid
Core
Provide technical coaching, procedural support, and performance analysis for a team of claims processors to improve accuracy and process flow.
Role type
Senior IC claims coaching lead
Builds
Improved claim processing accuracy and team performance metrics
Domain
Healthcare claims processing
Required skills
claims processing expertise, KPI analysis, process improvement, training facilitation, critical thinking, problem solving, communication
Preferred skills
leadership, coaching, SME knowledge
Technologies
Diamond processing system, KnowledgeXchange
Responsibilities
Analyze trending and KPIs to develop performance plans; conduct one-on-one and group coaching sessions; facilitate training delivery; drive process improvement initiatives; ensure team quality results; partner with supervisors on service strategy.
Seniority
Senior, hands-on IC