Product Management Senior Advisor
Core
Plan and build internal tools and AI features to help customer service agents work faster and provide better service.
Role type
Senior Product Manager (Agent Experience)
Builds
Internal platforms, enterprise operational tooling, and AI/automation features for customer service teams
Domain
Healthcare / Customer Service Operations / AI
Deliverable
product features
Required skills
Product strategy, stakeholder management, data-driven decision making, agile methodology, product lifecycle management, requirements definition
Preferred skills
Generative AI, machine learning, CRM systems, ticketing tools, service operations metrics
Technologies
AI tools, agent copilots, smart routing, dashboards
Responsibilities
Define long-term product vision and strategy for agent experience; conduct user research with agents and operations teams; lead cross-functional teams to build and launch products; design and implement AI/automation features; define success metrics and track product performance; manage relationships with engineering, design, and business partners
Seniority
Senior, hands-on IC