Senior Manager Strategy & Analytics, CSO Forecasting - Evernorth - Remote
Core
Lead Customer Service & Operations (CSO) Demand Forecasting & Analytics, shaping strategic outcomes and driving organizational decision-making through data insights.
Role type
Senior Manager, Strategy & Analytics (CSO Forecasting)
Builds
Strategic business cases, analytical models, and staffing strategies for Medical, Dental, Digital, Chat, and Pharmacy Benefit Services (PBS).
Domain
Healthcare / Customer Service Operations / Workforce Management
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Strategic decision-making, team leadership, predictive modeling, business case development, stakeholder influence, financial modeling, SQL/Python/R proficiency
Preferred skills
MBA, healthcare domain expertise, operations/customer experience background, end-to-end model design ownership
Technologies
SQL, Python, R
Responsibilities
Lead a team of business analysts and resource planners; maintain and improve call/chat volume and handle time forecasts; partner with executive leadership on strategy; assess impact of new business intents; publish long-range and short-range forecasts across US Employer and PBS lines of business.
Seniority
Senior Manager, hands-on leadership
