Process Improvement Sr Advisor - Express Scripts - Remote
Core
Lead cross-functional process improvement initiatives to drive operational excellence, efficiency, and service delivery for members, clients, and providers within PBM operations.
Role type
Senior Process Improvement Advisor (IC)
Builds
Sustainable, repeatable, and quantifiable future-state business process solutions
Domain
Healthcare / Pharmacy Benefit Management (PBM) / Operations
Required skills
Process improvement methodologies (Lean Six Sigma), root cause analysis, data analysis, strategic problem-solving, stakeholder management, project management, documentation, presentation and facilitation
Preferred skills
Bachelor's Degree in Business, Healthcare Administration, or Finance
Technologies
Lean Six Sigma tools, process mapping software
Responsibilities
Lead and manage cross-functional process improvement initiatives; Analyze and measure the effectiveness of existing business processes; Document current-state processes and conduct root cause analysis; Partner with business stakeholders to prioritize opportunities and recommend solutions; Communicate project status, key milestones, risks, and recommendations to stakeholders and leadership; Contribute to the development of work instructions, job aids, and process documentation.
Seniority
Senior, hands-on IC