Customer Service Representative with English and Chinese or Arabic - Cigna Healthcare
Core
Managing customer queries via email and phone to provide timely resolutions and a positive service experience for Cigna's global clients.
Role type
Customer Service Representative (Contact Center)
Builds
Customer support interactions and case resolutions
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
English (active), Spanish (C1), one of (Italian, German, Chinese, Arabic), CRM tool usage, MS Office, data privacy compliance (GDPR), multi-tasking, decision-making under pressure
Preferred skills
Previous contact center or reception experience, ability to emotionally connect with distressed customers, discretion with confidential medical information
Technologies
CRM tools, MS Office
Responsibilities
Managing day-to-day customer queries across email and phone channels, taking full ownership of cases from start to finish, maintaining comprehensive records in the CRM, handling and processing confidential medical reports, liaising with internal departments (claims, medical, finance) for query resolution, communicating with customers in specific languages including document translation
Seniority
Individual Contributor, entry to mid-level