Operating Effectiveness Analyst - Cigna Healthcare
Core
Analyze operational performance and process data to identify improvement opportunities and support the implementation of sustainable improvements for operational teams.
Role type
Operational Strategy & Effectiveness Analyst
Builds
Operational improvement initiatives and structured improvement activity
Domain
Healthcare operations / Customer service
Deliverable
dashboards & analysis
Required skills
Data analysis, Process improvement, Root cause investigation, Reporting, Stakeholder collaboration, Project support
Preferred skills
Salesforce reporting, Healthcare/Contact center experience
Technologies
Excel, Salesforce
Responsibilities
Analyze operational performance and process data to identify improvement opportunities; Support reviews of existing processes to improve efficiency and customer experience; Conduct structured analysis and root cause investigation; Produce analysis, reports, and governance materials to inform decision-making; Track progress against milestones and highlight risks; Support Tiger Team activity through analysis and coordination.
Seniority
Individual Contributor
