Software Engineering Senior Manager - HIH - Evernorth
Core
Lead engineering for a mission-critical PBM Contact Center platform supporting real-time customer service operations and driving AI/GenAI adoption.
Role type
Senior Manager, Software Engineering
Builds
A Tier-1, front-end intensive application (ReactJS/Java) orchestrating data from hundreds of enterprise backend services for high-volume, real-time customer service workflows.
Domain
Healthcare / Pharmacy Benefit Management (PBM) / Contact Center
Required skills
Java, Spring Boot, ReactJS, Microservices, Distributed Systems, API Orchestration, Cloud Platforms (AWS/Azure), Container Platforms (Kubernetes/OpenShift), CI/CD, People Management, Agile/Scrum
Preferred skills
Healthcare/PBM domain knowledge, Contact Center platforms, Platform modernization, Generative AI/LLM patterns (RAG, prompt engineering)
Technologies
ReactJS, Java, Spring Boot, AWS, Azure, Kubernetes, OpenShift (via careerplan.io/jobs/26006752-software-engineering-senior-manager-hih-evernorth-at-cigna)
Responsibilities
Lead and manage distributed engineering teams (onshore/offshore/vendor); Own end-to-end delivery and architecture of scalable distributed systems; Drive AI/GenAI use cases and integration into CRM applications; Ensure production stability, reliability, and observability for Tier-1 applications; Partner with stakeholders to define roadmaps and manage cross-team dependencies.
Seniority
Senior, hands-on IC with management responsibilities
