Sr. Software Dev Engineer, Amazon Customer Service
Core
Lead technical strategy and build robust full-stack solutions for associate-facing tools, AI-powered coaching, and contact analysis systems to empower customer service associates.
Role type
Senior IC Software Development Engineer (Technical Lead)
Builds
Associate-facing solutions, AI-powered coaching systems, contact analysis systems
Domain
Customer Service / Generative AI
Deliverable
production ML models | product features
Required skills
Full stack development, Cloud architecture (Lambda, Fargate), Frontend development (React), System design, Mentoring, Agile delivery
Preferred skills
Generative AI application development, Full SDLC ownership
Technologies
Lambda, Fargate, React
Responsibilities
Define technical strategy for team and org architecture, Lead greenfield projects, Mentor SDEs, Collaborate with cross-functional teams (Product, UX, Data Science)
Seniority
Senior, hands-on IC with leadership responsibilities