Manager, Recovery Agency Attorney Support (L09)
Core
Manage third-party recovery operations by overseeing supplier communications, workflows, and technical process support to ensure accurate and timely debt collection work.
Role type
Manager, Recovery Agency Operations & Technical Support
Builds
Operational monitoring, reporting, and analysis for third-party recovery suppliers
Domain
Financial Services / Debt Collections / Tech Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Power Apps development, SharePoint administration, Project Management, Data Analysis (Excel), Cross-functional collaboration
Preferred skills
Relationship management, Root cause analysis, Process improvement, Stakeholder communication
Technologies
Power Platform, SharePoint, JIRA, Excel
Responsibilities
Monitor compliance with external site access requests, Provide JIRA and Power Platform support to internal/external users, Partner with suppliers to address controls and conduct root cause analysis, Lead projects connecting suppliers and internal stakeholders, Communicate process results and risks to leadership
Seniority
Manager, hands-on IC
