Duty Manager
Core
Leading front-of-house operations, ensuring smooth shift execution, and delivering high-quality guest experiences across bar, bistro, gaming, and event spaces.
Role type
Duty Manager (Hospitality Operations)
Builds
Operational readiness and seamless service flow for premium venues
Domain
Hospitality / Food & Beverage / Gaming
Deliverable
product features
Required skills
Shift leadership, guest experience management, operational compliance, cost control, incident management, team training
Preferred skills
Experience in high-volume environments, proactive problem-solving, ambition for senior leadership
Technologies
RSA certification, liquor licensing systems, gaming regulations
Responsibilities
Supporting smooth shift running across all operational areas, leading front-of-house staff on shift, ensuring compliance with liquor and gaming regulations, managing labor efficiency and stock control, handling guest escalations
Seniority
Mid-level, hands-on IC