Claims Officer - Home Building Compensation Fund
Core
Manage a portfolio of property claims from lodgement to resolution, supporting homeowners when builders fail to meet obligations.
Role type
Claims Officer
Builds
Property claims resolution outcomes
Domain
Insurance / Home Building Compensation
Deliverable
client delivery
Required skills
claims management, policy interpretation, legislation application, stakeholder communication, portfolio management, decision making
Responsibilities
Manage claims from lodgement through to resolution, Review claim information and make considered decisions in line with policy and legislation, Work with homeowners, representatives, legal providers and other stakeholders to progress claims, Balance competing priorities while meeting service standards, Support homeowners through their claim providing clear information about next steps and entitlements, Share knowledge with the team and contribute ideas to improve the claims experience