IT-Administrator Managed Services /IT-Support (m/w/d)
Core
Managing complex IT/Server infrastructures for clients through ticket-based support, analysis, and problem-solving, including on-site assistance.
Role type
Managed Services IT Administrator / IT Support Specialist
Builds
IT infrastructure support and advisory services for clients
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
Windows Server, Active Directory, Microsoft Exchange, Remote Desktop Services, Exchange Online, Intune, Endpoint management, Office 365
Responsibilities
Accepting and resolving customer incidents via ticketing system, providing second or third-level support for Microsoft, Citrix, and VMware technologies, consulting clients on IT infrastructure, performing on-site support when required