IT-Administrator Managed Services /IT-Support (m/w/d)
Core
Managing complex IT/Server infrastructures for clients through second/third level support, troubleshooting, and advisory consulting.
Role type
Senior IT Administrator / Managed Services Support Engineer
Builds
Managed IT services and infrastructure support for enterprise clients
Domain
IT Infrastructure / Managed Services
Required skills
Microsoft Server Suite (Windows Server, Active Directory, Exchange, MS-SQL), Storage Systems (IBM, NetApp, Dell, Huawei), Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V), Backup Solutions (Veeam, Veritas Backup Exec), IT Security (Sophos, Barracuda, Kaspersky, Forti)
Preferred skills
Client advisory and consulting, regional on-site support
Responsibilities
Accepting and resolving customer incidents via ticketing system, performing independent analysis and problem-solving, providing second/third level support for complex IT infrastructures, consulting clients on IT infrastructure questions, delivering regional on-site support when required