IT-Administrator Managed Services /IT-Support (m/w/d)
Core
Managing complex IT/Server infrastructures for clients through ticket-based support, analysis, and resolution, including on-site assistance.
Role type
IT Administrator / Managed Services Support
Builds
Managed IT services and infrastructure support for enterprise clients
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
Microsoft Server Suite (Windows Server, Active Directory, Exchange, MS-SQL), Storage Systems (IBM, NetApp, Dell, Huawei), Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V), Backup Solutions (Veeam, Veritas Backup Exec), IT Security (Sophos, Barracuda, Kaspersky, Forti)
Responsibilities
Accepting and resolving customer incidents via ticketing system, performing independent analysis and troubleshooting, providing second or third level support within specialized competency teams, consulting clients on IT infrastructure concepts, delivering on-site support when required