Head of Managed Services (m/w/d)
Core
Leading and steering operational delivery for web development and social media services for SME and retail customers, ensuring scalable, on-time, high-quality execution.
Role type
Senior leadership (Head of Managed Services)
Builds
Websites and social media accounts for LEH and SME customers
Domain
Digital agency / Web development / Social media
Deliverable
client delivery
Required skills
Team leadership (15-20 FTE), Delivery management, Operational excellence, Process standardization, KPI management, Social media expertise (Meta platforms), Web fundamentals
Preferred skills
Managed services experience, Capacity planning, Budget control, IT/Automation affinity