Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools
Core
L1 Infrastructure Engineer providing monitoring, incident management, and operational support for cloud, server, network, and database environments.
Role type
Senior L1 Infrastructure Engineer
Builds
Operational stability and incident resolution for IT infrastructure
Domain
IT Infrastructure / Cloud Operations
Deliverable
dashboards & analysis
Required skills
Azure cloud administration, Windows/Linux server administration, SQL/Oracle/PostgreSQL database troubleshooting, networking fundamentals, incident management, ticketing systems, ITIL processes, monitoring tools (Zabbix/Splunk/AppD), basic automation scripting
Preferred skills
CCNA, MCSA, RHCSA, AZ-900 certification, 24x7 support environment experience
Technologies
Azure, Windows, Linux, SQL, Oracle, PostgreSQL, Zabbix, Splunk, AppD, Active Directory
Responsibilities
Monitor Azure resources, servers, databases, and networks using dashboards; Track and resolve service alerts in ticketing systems; Perform L1 triage and troubleshooting for incidents; Escalate issues to L2/L3 teams; Document incidents and root causes; Assist in administering Windows/Linux servers and Active Directory; Perform basic network troubleshooting and database maintenance checks
Seniority
Senior, hands-on IC