Teamleitung Partner Management & Customer Success (m/w/d) - bisure GmbH
Core
Leading a team to manage broker partners and ensure customer success for insurance industry digitalization solutions.
Role type
Senior Team Lead, Partner Management & Customer Success
Builds
Automated communication and networking solutions for the insurance industry
Domain
Insurance / Financial Services / Digitalization
Deliverable
client delivery
Required skills
Team leadership, process optimization, KPI analysis, knowledge management, strategic partner support, cross-selling, technical support, system administration
Preferred skills
Experience in insurance/finance/brokerage, digital learning content creation, CRM administration
Responsibilities
Lead and develop the team, monitor KPIs and drive corrective actions, optimize customer service processes, build knowledge databases and training formats, coordinate cross-departmental work, support broker partners with strategic advice and complaint management, assist with technical onboarding and 2nd-level support
Seniority
Senior, hands-on IC with team leadership