Membership Services Representative - MAROOCHYDORE
Core
Front desk representative responsible for member access, sales, customer service, and facility maintenance at a fitness center.
Role type
Membership Services Representative
Builds
Member access, membership agreements, and a welcoming gym environment
Domain
Fitness / Health & Wellness
Deliverable
product features
Required skills
Phone communication, following directions, independent work, punctuality, organization, sales, POS operation, database entry, tour guiding, complaint handling, cleaning, housekeeping, restocking
Preferred skills
Customer service experience, Certificate 3 in Fitness
Technologies
Point-of-Sale system, membership database
Responsibilities
Greeting and saying goodbye to members and guests, monitoring club access, answering questions and handling complaints, giving club tours, selling memberships and entering new members into the database, operating the Point-of-Sale system, making appointments for PE sessions, organizing the front desk, completing daily cleaning zones, performing beginning and end of day procedures, assisting newer team members, maintaining Black Card Spa areas
Seniority
Entry-level, hands-on IC
