Senior Manager - UX Research
Core
Manage the User Research team and execute qualitative/quantitative research to inform digital product strategies and adoption optimization for a diversified financial services leader.
Role type
Senior Manager, UX Research (Team Lead)
Builds
Digital product experiences and strategies for individual, small business, and institutional clients
Domain
Financial Services / Digital Product
Required skills
User-centered design, qualitative/quantitative research, team leadership, stakeholder management, strategic thinking, survey design, data analysis tools
Preferred skills
Master's degree, service design, behavioral design, statistical analysis, agile processes, financial services domain knowledge
Technologies
Qualtrics, UserTesting, Glassbox, Adobe Target, Adobe Creative Suite, Figma, PowerPoint, Excel
Responsibilities
Lead end-to-end research process, manage and delegate research projects, forge relationships with stakeholders, advocate for end-users, analyze and deliver research findings, guide collaboration on experience artifacts
Seniority
Senior, hands-on IC with team management