Senior Manager - UX Research
Core
Manage the User Research team to execute qualitative and quantitative research, inform digital product strategies, and optimize user experience adoption across the product lifecycle.
Role type
Senior Manager, UX Research (Team Lead)
Builds
Digital products and experiences for financial services clients
Domain
Financial Services / UX Research
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
User-centered design process, qualitative and quantitative research methodologies, survey design and sampling, strategic thinking, data analysis tools proficiency, stakeholder management, team leadership and mentorship
Preferred skills
Master's degree, design sprints and co-creation methods, statistical analysis (hypothesis testing, regression), service design, agile project processes, financial services domain knowledge
Technologies
Qualtrics, UserTesting, Glassbox, Adobe Target, Adobe Creative Suite, Figma, PowerPoint, Excel
Responsibilities
Lead end-to-end research process for cross-functional teams; identify and delegate research projects from scoping to delivery; forge relationships with stakeholders to identify strategic opportunities; act as usability advocate providing feedback on design concepts; analyze results and deliver findings using storytelling; guide collaboration to create experience artifacts like journey maps and service blueprints
Seniority
Senior, hands-on IC with team management