Assistant Manager- Business Analyst
Core
Transforming health insurance customer journeys and processes in India through business analysis, requirement definition, and process optimization.
Role type
Senior Business Analyst (Assistant Manager)
Builds
Health insurance digital platforms and customer experience journeys
Domain
Health Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Health insurance domain expertise, business process modeling (BPMN), requirements elicitation, stakeholder management, process impact analysis, user story creation, acceptance criteria definition, process improvement identification, regulatory compliance knowledge, wireframing, UX flow design, customer journey mapping, usability testing, metrics tracking, JIRA, Confluence, BI tools, SDLC tracking
Preferred skills
Greenfield project experience, iterative development mindset, consumer behavior insight, cross-functional collaboration
Technologies
JIRA, Confluence, BPMN, BI tools, SDLC tracking tools
Responsibilities
Manage health & wellness business requirements and implementation; Solicit, develop, and validate business requirement documentation; Lead brainstorming sessions with key stakeholders; Design Business Process Flows and obtain signoff; Perform process impact analysis across various platforms; Facilitate discussions to ensure proposed improvements align with business objectives; Lead testing including preparation and review of test plans and user acceptance testing; Identify pain points, bottlenecks, and root causes in processes; Check process compliance with regulations and industry standards; Document business process flow diagrams; Manage stakeholder expectations and collaborate on platform technology roadmap.
Seniority
Senior, hands-on IC