Projects and Infrastructure Engineer
Core
Deliver revenue-generating technical projects, handle 3rd line service desk escalations, and support presales opportunities.
Role type
Senior IC infrastructure and project delivery engineer
Builds
Managed IT services, cloud solutions, and connectivity projects
Domain
Managed IT Services, Cloud, Cyber Security
Required skills
Microsoft Azure, Microsoft 365, Networking (TCP/IP, VLANs, routing, firewalls), 3rd line service desk support, project delivery, presales support, technical coaching, lessons learned facilitation
Preferred skills
Microsoft Certifications (MS-100/101, AZ-104, MS-500)
Technologies
Microsoft Azure, Microsoft 365
Responsibilities
Support 3rd line tickets and escalations, complete project tickets, act as technical lead for projects, coach service desk teams, lead escalations, support presales requests, attend technical steering group sessions, lead internal improvement initiatives
Seniority
Mid-Senior, hands-on IC