Customer Communication Lead
Core
Lead customer communications for a major business integration and customer migration program, translating complex regulatory and operational requirements into clear messages for thousands of customers.
Role type
Senior Customer Communications Lead
Builds
Integrated customer communication strategies and messaging for a large-scale financial services transformation
Domain
Financial Services / Regulated Industry
Deliverable
product features
Required skills
Strategic communication planning, stakeholder management, regulatory compliance translation, project governance, cross-functional collaboration, customer insight analysis
Preferred skills
Experience in financial services or regulated industries, large-scale migration program execution
Responsibilities
Develop and execute integrated customer communication strategies, create clear customer-focused communications, manage communication schedules and governance, equip frontline teams with resources, use customer data to improve outcomes
Seniority
Senior, hands-on IC
