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Core
Deliver frontline async chat and email support for eCommerce sellers using a multi-channel software platform, troubleshooting technical sync issues, marketplace integrations, and billing.
Role type
Customer Support Specialist (Technical/SaaS)
Builds
A multi-channel eCommerce management platform for online merchants
Domain
eCommerce / SaaS / Multi-channel retail
Required skills
Async chat and email support, Technical troubleshooting (APIs, data syncs), eCommerce marketplace knowledge (Amazon, eBay, Etsy, Walmart), Multi-channel platform familiarity, CRM/messaging tools navigation, Subscription billing support, Onboarding assistance, Documentation maintenance
Preferred skills
Experience with ChannelAdvisor, ListingMirror, Zentail, SKU management, FBA, 3PL integrations, Stripe/Recurly, Webhooks
Technologies
Intercom, Jira, Shopify, WooCommerce, BigCommerce, ShipStation, Deliverr, Flexport, Stripe, Recurly
Responsibilities
Resolve seller inquiries via chat/email regarding listings, inventory, and orders; Troubleshoot API connections and sync discrepancies; Guide sellers through marketplace authentication and cart integrations; Assist with billing and subscription workflows; Escalate technical bugs to engineering; Maintain self-serve help documentation
Seniority
Junior, frontline IC
