Customer Service & Operational Analyst
HybridNo visa sponsorship
Core
Investigate customer queries, collect information, and solve issues for customers and businesses.
Role type
Customer Service & Operations Analyst
Builds
Customer and business experience through process review and automation
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, Interpersonal skills, Process analysis, Product knowledge, Banking systems knowledge, Written communication, Verbal communication
Preferred skills
Coaching, Giving feedback, Trend awareness, Regulatory knowledge
Responsibilities
Authorize and investigate transactions, Collect information from customers and businesses, Review processes for automation or enhancement