Head of Bankhall & Client Servicing
Core
Lead the client servicing function for Citi's wealth clients (affluent individuals to ultra-high net worth families and family offices) by shaping strategy, building end-to-end processes, and overseeing a network of servicing teams.
Role type
Senior leadership (Head of Function)
Builds
Client servicing strategy, reliable processes, and high-quality service delivery across Citigold, Citi Private, and Wealth at Work.
Domain
Banking / Wealth Management
Required skills
15+ years management experience in banking, leading multiple teams through managers, cross-border project/business management, strategic planning, budget ownership, performance management, hiring, stakeholder negotiation, industry trend analysis
Preferred skills
Direct experience in consumer sales systems and client servicing management, Master's degree
Technologies
N/A
Responsibilities
Lead the client servicing function and set strategy and business plans; Build reliable processes to shorten turnaround times and lift client satisfaction; Align capabilities across business lines to capture synergies; Oversee client servicing delivery through subordinate managers; Coordinate with Global and Regional teams on change implementation; Partner with regional management on organizational plans, budgets, and financial controls.
Seniority
Senior, hands-on IC (Leadership)