Applications Support Sr Analyst, Assistant Vice President
Core
Provides technical and business support for users of Citi Applications, ensuring system stability, efficiency, and effectiveness while managing production issues and enhancements.
Role type
Senior IC applications support analyst
Builds
Stable and efficient application systems for daily operations
Domain
Financial services / Application Support
Required skills
Application support, risk assessment, technical documentation, stakeholder liaison, contingency planning, service level management, problem management, system monitoring, compliance adherence
Preferred skills
Programming languages, issue tracking tools, project management, coaching and training
Technologies
Application support tools, problem management tools, monitoring tools
Responsibilities
Provide quick resolutions to application issues, maintain application systems in daily operations, perform start of day checks and continuous monitoring, develop and maintain technical support documentation, assess risk and impact of production issues, participate in application releases, act as liaison between users and technology groups, coach new recruits, ensure compliance with laws and regulations
Seniority
Senior, hands-on IC with leadership responsibilities