Senior Application Support Analyst, Assistant Vice President
Core
Provide technical and business support for users of Citi reconciliation applications, ensuring production environment stability, efficiency, and high availability for Operations and Risk & Control users.
Role type
Senior Application Support Analyst (Production Management)
Builds
Robust Production Support platform for reconciliation applications within the SMBF franchise
Domain
Global Banking / Financial Services / Data Engineering
Required skills
Production Support, Unix/Linux, Shell scripting, Incident Management, Root Cause Analysis, Automation, Risk Assessment, Escalation Management, Global Collaboration
Preferred skills
Reconciliation application support (including TLM)
Technologies
Unix, Linux, Shell
Responsibilities
Provide quick resolutions to application issues and drive stability improvements; Maintain production environments with high observability and resiliency; Perform root cause analysis and controlled resolution of incidents; Champion stability initiatives including monitoring and failover; Implement automations for productivity improvements; Partner with regional teams and Level 1 Support for 24/7 coverage.
Seniority
Senior, hands-on IC