Applications Support Technical Lead Analyst
Core
Strategic technical lead for L2 production support of mission-critical corporate banking applications, ensuring stability, resilience, and 24/7 service availability through root cause analysis and system enhancements.
Role type
Senior IC applications support technical lead (corporate banking)
Builds
High-availability, large-scale financial platforms and observability dashboards
Domain
Corporate Banking / Financial Services
Required skills
L2 production support, root cause analysis (RCA), incident management, cross-functional leadership, observability strategy, Unix/Linux debugging, Python/Shell scripting, Oracle/MongoDB troubleshooting, Kafka/TIBCO EMS, Kubernetes/OpenShift, Google Cloud Observability, AI-driven automation
Preferred skills
Master's degree, experience with Oracle GoldenGate, AppDynamics, ITRS Geneos, SRE fundamentals
Technologies
Oracle, MongoDB, Kafka, TIBCO EMS, Grafana, Prometheus, Open Telemetry, ELK, AppDynamics, ITRS Geneos, Google Cloud, OpenShift, ECS, Kubernetes
Responsibilities
Lead L2 Production Support for mission-critical applications; Perform deep root cause analysis and ensure long-term preventive solutions; Design and build strategic observability dashboards using gold signals; Identify L2 operational use cases for AI-driven automation; Mentor L1/L2 teams and drive operational excellence
Seniority
Senior, hands-on IC with strategic influence