Design & Delivery Senior Analyst
Core
Operational delivery of data-driven, multi-channel customer communications ensuring quality, accuracy, and regulatory compliance across email, direct mail, SMS, online banking, and mobile app.
Role type
Senior Analyst (Database Marketing & Campaign Delivery)
Builds
Customer communication campaigns aligned to specific products and customer journeys
Domain
Financial Services / Database Marketing
Required skills
Pega Decisioning Consultant certification, SQL, SAS, SAS Viya, database marketing, risk management, GDPR/PECR compliance, data manipulation, root cause analysis
Preferred skills
Financial services experience, stakeholder management, continuous improvement
Technologies
Pega Customer Decisioning Hub (CDH), Adobe Campaign, SQL, SAS, SAS Viya
Responsibilities
Design, build, validate, and execute customer communication campaigns; investigate and resolve data and system-related issues; support testing and implementation of new data feeds and system enhancements; contribute to continuous improvement initiatives; manage incident management and root cause analysis.
Seniority
Senior, hands-on IC