Fraud Operations Analyst I
On-site
Core
First-level review and investigation of customer financial accounts to mitigate fraud threats and address reported concerns.
Role type
Fraud Operations Analyst I
Builds
Fraud prevention strategies and control feedback
Domain
Financial services / Fraud prevention
Deliverable
client delivery
Required skills
Data interpretation, Analytical skills, Problem solving, Evidence gathering, Account verification
Preferred skills
Operations experience, Phone center experience, Fraud industry knowledge
Responsibilities
Answer inbound calls regarding potential fraud, Document investigation and mitigation actions, Research customer claims and gather evidence, Provide control feedback to improve efficacy, Verify account activity with customers
Seniority
Entry-level IC
