Manager, Claims Operations
Core
Lead a team of Complex Auto Adjusters handling auto non-injury claims (including total loss) and manage operations for member service employees investigating and negotiating claims.
Role type
Manager, Claims Operations
Builds
Auto, property, and other claims operations for military members and families
Domain
Insurance / Claims Management
Required skills
Claims handling, Team leadership, Process improvement, Operational risk management, Regulatory compliance, Data analysis, Coaching and development, Staffing management, Total loss claims experience, Policy interpretation
Preferred skills
Experience handling total loss claims
Technologies
None stated
Responsibilities
Inspect and review quality of claim files; Coach and develop employees; Identify opportunities to improve operational effectiveness; Manage workload volumes and staffing; Monitor work for adherence to guidelines; Handle escalations and make decisions based on policy; Ensure risks are identified and controlled.
Seniority
Manager, hands-on leadership