Customer Banking Specialist Relief
Core
Support customers across multiple branches with banking needs, account maintenance, credit applications, and financial health checks.
Role type
Customer Banking Specialist Relief (Retail Banking)
Builds
Seamless banking experience for personal and small business customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, financial product knowledge, communication, problem solving, in-branch technology demonstration
Preferred skills
Experience in Financial Services, Retail, or Hospitality
Responsibilities
Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice; Support customers with enquiries, maintenance on accounts and process applications for credit products; Complete Financial Health Checks to assess customers' financial needs; Provide options for the customer through education & demonstration of our in-branch technology and digital banking options; Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture