Deputy Operations Director - Complex Injury
Core
Operational leadership role responsible for delivering a high-performance culture, managing change initiatives, and ensuring financial discipline within the Complex Injury Claims division.
Role type
Senior IC operations director (legal claims)
Builds
High-performing business units and a continuous pipeline of talented lawyers and assistants
Domain
Legal / Insurance / Complex Injury Claims
Required skills
Operational leadership, financial forecasting and reporting, team management, change management, performance management, capacity planning, stakeholder engagement, risk mitigation, budgeting, recruitment management
Preferred skills
Business acumen, strategic planning, data analysis
Technologies
Case management systems, financial reporting tools
Responsibilities
Deliver a high-performance culture and targeted development of next-generation leaders; forecast and report on financial performance of business units; support Partners and Lead Lawyers in managing mini-teams; ensure consistency of operational delivery across the division; develop and maintain relationships with junior partners and non-partner lead lawyers; monitor team performance and support performance management; work with Client Account Managers to deliver high-quality service; improve the use of case management systems as a risk mitigation tool; lead a culture of fairness and transparency; manage the implementation of change initiatives; track financial performance against budget and predict future performance; manage the Finance & MI Support Assistant.
Seniority
Senior, hands-on IC