Client Service & Delivery Manager, VP - State Street Investment Management
Core
Lead client service strategy and operating model for the Investment Solutions (Multi-Asset) business, delivering a differentiated institutional client experience and driving operational excellence.
Role type
VP, Head of Client Service & Delivery
Builds
Global client service and delivery organization for institutional investors
Domain
Institutional Asset Management / Investment Solutions
Deliverable
client delivery
Required skills
Strategic planning, operational leadership, stakeholder management, process improvement, risk management, data analytics, change management, team leadership
Preferred skills
Advanced degree, professional designations, experience in OCIO or investment consulting
Technologies
Investment reporting tools, performance measurement systems, automation platforms
Responsibilities
Develop and implement client service strategy, oversee institutional client servicing (onboarding, reporting, attribution), maintain relationships with key clients and consultants, lead global service teams, establish service standards and governance frameworks, drive process improvement and automation initiatives, partner with investment teams for retention, champion organizational change, ensure risk management and regulatory compliance
Seniority
VP, strategic leadership with hands-on operational oversight