Contact Center Specialist I
Remote · from United StatesNo visa sponsorship
Core
Provide customer service by responding to inbound calls from borrowers and financial institutions and performing outbound calls to verify insurance information.
Role type
Contact Center Specialist (Customer Service)
Builds
Customer support interactions and insurance verification data
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Active listening, routine problem solving, professional verbal communication, high attention to detail, typing (25WPM), intermediate computer skills
Responsibilities
Analyze account history on proprietary systems to provide accurate information, perform insurance verifications via outbound calls and the internet, meet individual and team performance standards, maintain good attendance and dependability