Customer Experience and Delivery Intern
Core
Summer 2027 internship focused on customer journey mapping, persona development, and leveraging AI/ML tools to enhance product discovery and automate workflows for a supplemental insurance provider.
Role type
Summer intern (Customer Experience & Delivery)
Builds
Customer journey maps, personas, AI-enabled product solutions, department metrics, and control reports.
Domain
Insurance / Customer Experience / AI & Data Analytics
Deliverable
product features
Required skills
Critical thinking, organization, problem solving, self-motivation, collaboration, communication, analytical skills, Microsoft Office proficiency (Excel, Word, PowerPoint), data management.
Preferred skills
Knowledge of Artificial Intelligence (AI) and machine learning tools, experience with Microsoft Access, strong academic record (3.0+ GPA).
Technologies
Microsoft Office (Excel, Word, PowerPoint, Access), Artificial Intelligence (AI), Machine Learning (ML).
Responsibilities
Map customer journeys and develop personas, leverage AI/ML tools to automate workflows and generate insights, evaluate and integrate AI capabilities into product solutions, assist with change management and planning, create and maintain department metrics and reporting, download and convert data for tracking and control reporting.
Seniority
Intern